The software that we engineer at OSM is just one product of
our greatest asset – the expertise of our staff. With
sixteen years of experience in the industry and participation
in the installations at over 1,000 user organizations, we know
what will bring benefit to our end users.
It is important for our customers to understand that the answer
to the problems of systems management and security management
does not lie with technology alone. Help from OSM’s Professional
Services division can make the difference between efficiency
and waste, between control and anarchy, between availability
and downtime.
A number of our staff have worked with as many as one hundred
different user organizations on the management of their UNIX,
Linux and Windows servers. This experience is available to our
clients whether they license our software or not. Consider tapping
that talent to help you define and implement your security and
systems management strategies.
OSM’s consultancy offerings fall into the following main
groups:
Frank Cuoco, systems administrator
for CAP GEMINI America had this to say:
"I was impressed with the professionalism and
technical competence of your staff in solving a complex
integration problem. Their courtesy and enthusiasm got
me through a very tough time."
It is a common failure of many organizations that they choose
systems management software to automate what they do today,
rather than take the time to look at what could be improved.
This is understandable when you are striving to keep systems
running and are up to your ears with problems. Using OSM to
review your operational procedures, however, can give you the
opportunity to get a fresh look at your situation and to be
able to take advantage of our hundreds of consultant-years of
experience.
The aim of the Operations Review consultancy is to provide
an independent and objective analysis of a customer’s
operations environment. The review encompasses all relevant
aspects of systems operations, administration and configuration.
It provides an analysis to any depth of the current set-up,
followed by recommendations for corrective and/or pro-active
measures. The written report can be tailored to the customer’s
specific requirements, concentrating on particular areas of
concern and interest.
A variant of OSM's Operations reviews is the RUMA. As the first
step in implementing large and complex user management projects,
OSM ensures that specific user management requirements, existing
processes and organizational
dynamics are thoroughly analyzed before implementing any software.
OSM has developed RUMA – Rapid User Management Analysis – as
its methodology to both achieve this objective and ensure that
COSuser is implemented quickly and
effectively.
"
... define your requirements and priorities, and fix
processes and organizational issues first ..."
Stratos
Sarissamlis, Program Director Europe, Services and
Systems Management Strategies, Meta Group
Having determined what needs to be improved is one thing. Making
it happen right and do so every time is another. The reality
is that there is only one way to make sure that systems are
managed correctly – define policies and keep to them.
Systems and security management is primarily a management problem
– not a technology one. Sure, technology is necessary
but, if you just throw technology at a management problem, then
all you get are faster problems.
Identify the problem areas, define the policies (processes)
that will overcome them, define the procedures to carry out
those policies and then implement technology to carry out the
procedures. That way you get rid of systems management problems
for life!
OSM give you the option of bringing in experts to help you
define those policies, leveraging a wealth of experience from
other sites. The result is a Policy Manual that defines exactly
what has to be carried out and when. We will also recommend
the appropriate technologies to implement those procedures,
whether authored by OSM, by other third parties or in the public
domain.
"
. . . (user organizations) should direct 70% of their
total spend on organization and process."
Lastly, but by no means least, OSM is a full service house
for its own product set. Our technicians will work with you
prior to the sale to make sure our software can do what you
need, train you, support you through any evaluation, install,
configure and extend the software to your requirements.
OSM do not sell shelfware. Our people don’t like it.
You can read about how our customers have benefited from from
the use of the software through the case studies associated
with each of the product web sites.
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