This is a summary of the Privacy
Policy of Open Systems Management, Inc. and Open Systems Management Ltd. If you
have any questions about it, please contact us at whichever address is easier for
you: Open Systems Management, Inc. or Open Systems Management Ltd.
Your privacy is important to OSM. Any
information you give to OSM will be held with the utmost care, and will not be
used in ways that you have not consented to.
Any and all information collected at
this site will be kept strictly confidential within the OSM companies and will
not be sold, reused, rented, loaned, or otherwise disclosed to any external
party.
Please note that some of our pages
contain links to web sites which are owned or run by unrelated companies and
which are therefore not under our control. Such sites are not covered by OSM’s
Privacy Policy.
Why we hold your information
We collect
information to help keep you informed about the development of our products and
services or to ensure that, when you are a customer, you can receive the best
product support and assistance that we are able to provide.
We hold databases in the following
operational areas. These may contain data on you but this will depend on whether
you are a current or prospective customer.
sales and marketing (both customers
and prospective customers)
email lists (both customers and
prospective customers)
product service and support
(customers)
software license records (customers)
accounts (customers)
How we use
your information
The
information which we collect about you or your business enables us to:
understand
your needs
improve our service
stay in touch with news of products
and services via the channels you have agreed to (marketing)
deliver information, goods and
services to the addresses you have provided
check and improve existing
information we may have acquired from other sources
complete the internal administration
necessary to recognize you as a legitimate user of our products and services
meet the requirements imposed on us
by legislation
Information
collected on the Web site
OSM does not
collect any personal information from users browsing our Web site other than
through registration or subscription forms where the information is given
voluntarily. We do analyze our Web site logs to collect aggregate data – such
as the number of hits per page – and use this data to improve the value of the
materials available on our Web site. This data is used for internal business
purposes only.
Our Web site logs do not keep sufficient
detail for us to be able to identify individuals, and we make no attempt to link
them with the individuals that actually browse the site.
We use "cookies" to recognize
returning visitors and to track content usage and web-site traffic. Where a
visitor has not completed a registration or subscription form, cookies do
not collect personal data. Only when you have registered can a "cookie"
tell us the personal information which you have previously left with us. You can
set your browser not to accept "cookies" but, if so, there may be
areas of our web sites which you cannot view.
Some areas of our Web site, particularly
those relevant to Partners and Customer Support are password protected, and
require that you are a licensed user of OSM (or OSM-supplied) software or have
registered as a member of a Program (for example, as an OSM Partner). In other
select areas, which can include product demonstrations, product trials,
newsletters or other offers, we may request that you provide us with particular
information before accessing that area.
Use of OSM’s
email lists
OSM maintains
several e-mail lists to keep interested parties informed about our company,
events, products, support, and more. We collect this information when
individuals voluntarily contribute it by signing up through a form or other
means on our Web site or providing us with their e-mail address at a trade show,
seminar, direct mail response or other event, or when they register as
customers. We do not sell, rent, loan, trade, or lease the addresses on our list
to anyone.
Restricting
particular channels of contact
If you have
supplied us with contact details of a particular type (for example, postal
address, phone number or e-mail) we may use those details to contact you with
information about products or services, or forthcoming events. If you do not
want to be contacted by us via one or more of those channels, please contact us
and tell us which ones we should not use. They are:
direct mail
phone
fax
e-mail
all of the above
Legal
disclosure
When approached by
the appropriate legal authorities, information about you, your business or
account usage may be disclosed, but only when specifically required under the
laws appropriate to the territory.
Financial data
security
When we transfer
and receive financial information as part of an online financial transaction, we
redirect visitors to a secure server and will notify visitors through a pop-up
screen on our site. We have appropriate security measures in place in our
physical facilities to protect against the loss, misuse or alteration of
information that we have collected from you at our site.
Contact Us
If you have any
questions about this Privacy Statement, the practices of this site, or your
dealings with this Web site, please contact
us.
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